Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with safety seals, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at powerbodyhelp@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at powerbodyhelp@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, protein powders, protein bars, or supplements). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

How to Return an Item

Please use the Online Returns/Exchange Form to generate and print your return authorization.

 

Return Process Exceptions

Please allow up to 3-5 business days for your return or exchange to be processed.

In most cases your refund will automatically go back to the original form of payment used for the purchase.

Original shipping charges incurred on your purchase aren’t refundable as part of your return or exchange.

If you have questions or received an incorrect or damaged item Contact Us here.

PowerBody Fitness Return Address

PowerBody Fitness
Attn.: Return Dept
11 Cresswell Drive
Brampton, ON L6Y2T5